Returns & Exchanges
All sales are final, except for damaged, defective, or incorrect items and where returns are required by applicable consumer law.
To the extent permitted by law, we do not accept returns or exchanges due to a change of mind, personal preference, or an incorrect size, color, or style selection. Please review all product information and sizing details carefully before placing your order.
Damaged, Defective or Incorrect Items
Please contact us if your item:
- Arrives damaged;
- Has an apparent manufacturing defect; or
- Is different from the item you ordered.
Please email zoeysimmonsjewelry@gmail.com within seven days of delivery and include:
- Your order number;
- A description of the issue; and
- Clear photos or videos showing the item, packaging, and shipping label.
Requests submitted after seven days will be reviewed individually and may not be accepted, except where otherwise required by applicable consumer law.
Please do not return an item before contacting us. Unauthorized returns may not be accepted or refunded.
After reviewing the claim, we will provide an appropriate resolution based on the circumstances, product availability, and applicable law. The resolution may include a replacement, repair, store credit, or refund.
If we require the return of an item confirmed to be damaged, defective, or incorrect due to our error, we will provide the return address and appropriate return shipping instructions by email.
What Is Not Considered a Product Defect
The following are not considered manufacturing defects:
- Normal wear and tear;
- Accidental damage or improper use;
- Damage caused by incorrect care or storage;
- Tarnishing or changes caused by exposure to water, chemicals, perfume, lotion, sweat, or moisture;
- Natural variations in the color, shape, pattern, or texture of gemstones and handmade products; or
- Minor differences between product photographs and the item received due to lighting, screen settings, or the handmade nature of the product.
Refused, Unclaimed or Undeliverable Packages
Customers are responsible for accepting their packages, paying all applicable import charges, and responding to customs or the shipping carrier when required.
Refusing a package, failing to claim it, failing to pay import duties or taxes, or failing to respond to customs or the carrier does not qualify as an approved return or cancellation.
If a package is returned to us, any eligible refund will be considered only after the merchandise has been received and inspected. Original shipping charges and all return shipping, customs, brokerage, carrier, handling, storage, and related fees will be deducted from any approved refund.
If customs or the shipping carrier abandons, destroys, or disposes of a package because the customer did not pay the required charges or respond within the required period, no refund will be issued because the merchandise cannot be recovered, except where otherwise required by applicable law.
Consumer Rights
Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.
Contact Us
For questions or assistance, please contact:
