Since we are a 'wholesale only' jewelry company we do have a minimum order. However, we've recently lowered this to just $99 to make it easier for our valued customer's to place smaller orders.
Normal processing time is 2-5 days for 95% of our orders. We attempt to keep all items in stock, however with more than 3,000 current items, it's impossible to keep 100% of items in stock at all times. In the event that some of your items are out of stock but are expected to arrive from our factory within 5 business days, we may hold your order until those items arrive. We'll always contact you by email if we plan to take longer than 5 days to ship your order. Also, please note that some of our designs may require assembly. So, even if an item shows as in stock on our website, it might require some additional assembly time from our production team. If you need your order in a rush, please don't hesitate to email or call us, and we'll do our best to rush it for you.
Duties & Taxes
All wholesale orders shipped to our customers in the USA will be shipped as 'Duty Free', no additional duties or taxes will be applied. We're able to do this because we are a USA registered company. Customers in countries other than the USA may be responsible to pay import duties. Please check your local regulations to determine the amount of duty you might expect to pay. For most countries the average is between 5% - 20% of the invoice value.
Tracking #'s - Use Of Customer's Accounts
Once a shipment has left our office an email will be sent with a tracking#. We use Fedex as our preferred carrier. If a customer has a Fedex account# that they would like to use instead of our account for their shipping charges, we're happy to comply. Please email these details to us and we can use your preferred account for billing.
Ship From Address
All orders shipping to the USA, Canada, S. America, & Australia will be shipped via our Taipei, Taiwan office. All orders shipping to Europe, Asia, Pacific Region, & The Middle East will be processed via our Bangkok, Thailand office. If you'd like to contact either office directly, please see our 'Contact Us' page for details.
Shipping Rates & Expected Delivery Time
$99 - $149 Fedex Priority Pak $27.99 3-5 Days Worldwide Delivery
$150 - $299 Fedex Priority Pak $29.99 3-5 Days Worldwide Delivery
$300 - $499 Fedex Priority Pak $35.99 3-5 Days Worldwide Delivery
$500 - $598 Fedex Priority Box $40.99 3-5 Days Worldwide Delivery
$599 + Fedex Priority Box *FREE 3-5 Days Worldwide Delivery