In order to maintain our industry leading wholesale prices we do request a minimum order of $250. An account for all first time customers will be created at the time the order is placed. In the event that all necessary customer information was not obtained at the time the order was placed our customer service dept. may contact you to request additional information.
Normal processing time is within 3 business days for most orders. We do attempt to keep all items in stock, however with more than 4,000 current items, it's impossible to keep 100% of all items in stock at all times. Therefore, in the event that some of your items are out of stock but are expected to arrive within 5 business days, we may hold your order until those items arrive. We'll also contact you by email or phone to advise you of the shipping date if we plan to take longer than 5 business days to ship your order. Also, please note that some of our designs may require assembly. Therefore, even if an item shows as in stock on our website, it still might require some additional assembly time by our production team. Many of our designs are custom made to order after we receive the orders from our customers. In conclusion, please allow for up to 5 business days processing time when placing your order. However, we will do our utmost to ship your order as fast as possible and most orders will ship within 3 business days.
Shipping VIA USPS
For customers who choose USPS Priority Shipping please allow an extra 2-3 days processing time in addition to our regular processing time. These orders are bundled together and taken to the Post Office 2x/week and do not have the daily pick up that our Fedex shipments have.
Tracking #'s - Use Of Customer's Accounts
Once a shipment has left our warehouse an email will be sent to the customer with a tracking#. We use Fedex as our preferred carrier. If a customer has a Fedex account# that they would like to use instead of our account for their shipping charges we are happy to comply. Please email these details to us and we will use the customers preferred account for billing.
Back Orders - Out Of Stock Merchandise
If a customers out of stock items equals more than 25% of the order total value then we will try to fill the backorder once the goods become available. There will be no shipping charges for backorder shipments. In the case where the backorder value is less than 25% of the order total value these items will be cancelled. Please re-order these items with your next order. In the case where the backorder value exceeds 25% of the order value, we will attempt to fill this backorder as soon as possible and will notify the customer via email re: the expected shipping date. Customers may still cancel these backorders if they choose to do so.
Sincerely, The Zoey Simmons Customer Excellence Team